Refund policy

90-Day Money-Back Guarantee

We want you to feel confident trying Marlumi Lift & Flow. If the sleeve is not right for you, contact us within 90 days after your order is delivered to request a return or refund, subject to the eligibility details below.

Return eligibility

Lift & Flow compression sleeves may be tried on and used normally to assess comfort and fit. Items damaged through misuse, unauthorized alteration or abuse are not eligible under this satisfaction guarantee. Proof of purchase is required.

Please contact us before sending anything back. We will confirm eligibility, explain the return steps and provide the appropriate return address. Package returned items securely.

Size exchanges

If you ordered the wrong size, contact us within the 90-day guarantee period to request an eligible size exchange. We do not charge a fee for the replacement sleeve itself; exchanges depend on stock availability. We will explain any return-shipping arrangements before you send the item back. If your preferred size is unavailable, you may request a refund under this policy.

Important to verify: The site advertises 'free size exchange.' If you intend both return postage and reshipment to be free, explicitly spell that out here. If the customer pays return postage, disclose it clearly here and consider whether the storefront promise should be more specific.

How to request a return or size exchange

Email hello@trymarlumi.com with your order number, the item you wish to return or exchange and a short explanation. Please do not mail products without contacting us first.

Shipping costs and refunds

For a standard return, customers are responsible for return postage unless required otherwise by law. If your product arrived damaged, defective or incorrect, contact us with your order number and photos; we will arrange an appropriate replacement or refund at no additional charge.

Once an eligible return is received and approved, we issue refunds to the original payment method. Please allow 5–7 business days for processing after approval; your financial institution may need additional time to post the credit.

Other terms

Gift cards and items explicitly marked non-returnable at the time of purchase are excluded unless applicable law provides otherwise. This guarantee does not limit rights that cannot be excluded under applicable law.